Mayo Clinic CIO: 'This artificial intelligence stuff is real'

Mayo Clinic CIO: 'This artificial intelligence stuff is real'

“And it is coming quickly to a care setting near you,” said Cris Ross at Health 2.0 on Tuesday, touting “small AI and big AI” tools that can help revamp IT systems to improve the experience of clinicians and patients alike. SANTA CLARA – Mayo Clinic Chief Information Officer Cris Ross put it plainly during his keynote speech at Health 2.0 this week: “Our systems are not adequately supporting our doctors, in lots and lots of ways.”

And he counts his own world-class health system as one of them. Mayo Clinic completed a landmark four-year, 90-hospital, $1.5 billion Epic implementation in 2018. But while it was “an enormous project and by all objective measures we did just fine,” said Ross, “we’re also still at place where our doctors are frustrated and our patients are not seeing a particular difference by us doing that.”

Providers want to know that they have meaningful work, where they are operating in an efficient and effective way and that they’re delivering the best treatment that’s appropriate, he explained.

“But they’re also looking for joy in practice,” said Ross. “Being a provider is hard. And we make the bar even harder by layering on unbelievable levels of complexity and regulation, which makes their work incredibly hard. We have to help them with that and try to find a way to bring some joy back to their work.”

At Mayo Clinic, he said, “part of what we are trying to do is to pursue the next generation of care.” And to do that, the health system is embracing a wide array of future-looking initiatives such as its just-announced 10-year partnership with Google Cloud, which will offer security and agility – and will enable Google’s AI scientists to work shoulder to shoulder with Mayo’s own researchers, developing new models of care.




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