How data is being used to humanize healthcare

Nusha Safabakhsh has long been intrigued by how humans influence system design and how these systems can be best optimized in care decisions.

Traditionally, health systems have measured volume, she said. This has changed to measuring value. The operationalization of measurement and analytics to demonstrate value is especially important in end-of-life hospice care and in palliative care.

Safabakhsh calls it whole person care, and as executive director, Measurement and Analytics at Providence St. Joseph Health, has been working with an analytics team on the whole person care model for the Institute for Human Caring.


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