Half of consumers avoid seeking care because it's too difficult

Finding, accessing, and paying for healthcare in America requires so much work that half of consumers have avoided seeking care altogether, a new survey has found.

More than two-thirds of consumers said every step of the healthcare process is a chore. Most said they don’t know how much a treatment or visit costs until months later, and nearly all said they want shopping for healthcare to be as easy as shopping for other common services – including using it as a fully connected digital experience.


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