From Virtual Care to Hybrid Care: COVID-19 and the Future of Healthcare

Amwell report reveals physicians and consumers expect to use telehealth more often following COVID-19 than they did before the pandemic.

Amwell, a national telehealth leader, released the results of its annual Physician and Consumer Survey. The results show physicians and consumers expect to use telehealth more often following COVID-19 than they did before the pandemic. Telehealth usage is up considerably in 2020, with 22% of consumers and 80% of physicians having a virtual visit this year, up from 8% and 22%, respectively, in 2019. This adoption is largely driven by a shift to scheduled visits across all specialties, whereas prior to COVID-19 the majority of visits were for on-demand urgent care.