7 Burning Questions from Life Sciences Companies on Using AI Agents

When you combine this with the rising volume of inquiries or medical inquiries and patient expectations for a real-time response to every question, it becomes a perfect storm – one where life science firms opt to augment human experts in the medical information workflow with automated AI-enabled agents to breeze through the storm of data and inquiries. Conversational AI technology allows firms to streamline systems and lessen the burden on human agents of answering repeat questions, which allows them to quickly move on to more complex concerns while providing the support and service expected in a 24 x 7 x 365 environment. However, when researching the conversational AI option, many life science companies uncover numerous burning questions they must answer to ensure the solution will provide the right medical information and high-quality customer service. These answers are programmed into the algorithm for AI-enabled agents to draw upon, ensuring accuracy and compliance. Yes, there may be times that the AI-enabled agent cannot answer a question as it does not have a programmed response, or the query is posed in a complex manner. “It sounds like you are asking for XX, is this correct?” Additionally, life sciences companies may program the AI-enabled agent to ask if the customer received the information they needed or if they would prefer to speak directly with a member of the medical information team for greater detail. The AI-enabled agents are programmed to address questions in a specific way depending on how they are asked. These conversations require more guidance from the AI-enabled agent in the form of additional questions. Off-label questions by a patient will not be handled by an AI-enabled agent and they will be directed to their HCP.

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3 Ways Real-Time ADT Notifications Will Benefit Payers’ Businesses

But inadequacies in current payer/provider communication often disrupt the flow of timely care and lead to unnecessary hospital readmissions and poor outcomes. With real-time admission, discharge, and transfer (ADT) notifications, payers can help steer members to better care options while reducing costs through such actions as eliminating redundant tests before the expense occurs. Automatic electronic ADT notifications recast payers and providers as natural allies to improve care outcomes and reduce spending. This can mean lining up an in-network acute care facility or ensuring the member complies with a follow-up appointment with a primary care physician or specialist post-hospital discharge since payers have already negotiated favorable rates with in-network providers. When the payer can offer care management to members and direct them to the most appropriate providers, this leads to better health outcomes, a reduction in redundant care, and an improved experience for the member. However, real-time ADT notifications that provide input on each step of a member’s care journey can improve visibility into that journey to boost both care outcomes and the payer’s bottom line. Electronic real-time ADT notifications connect providers and care teams wherever patients receive care. Payers can coordinate and eliminate gaps in care while managing member health at the point of care; and patients can receive faster treatment based on real-time data, which results in improved health outcomes.

What to know about implementing single-sign-on and multifactor authentication

Striking the right balance between complex passwords, security and workflow efficiency is a big challenge for healthcare CISOs and CIOs. The rising number of publicly reported breaches shows the need to balance all three. Healthcare IT News interviewed Wes Wright, CTO at Imprivata, a digital identity company, to dig into eliminating security friction, integrating compliance and security steps into end-user workflows, augmenting complex password policies with multifactor authentication (MFA), and making security "invisible" to the end user. If you talk to any healthcare organization, you will most likely find this "security friction" where cybersecurity measures are viewed as obstacles to patient care. A. Implementing a digital-identity framework that caters to the uniqueness of the healthcare industry is critical to integrating compliance and security into end-user workflows. Any security and compliance steps that will be used by end users need to be specific to the healthcare industry, show intrinsic value and balance efficiency. That's why it's important to pair the password-management functions of SSO with MFA to give healthcare organizations an extra layer of security as end users access the system. Ultimately, MFA is part of what provides that secure, auditable chain of trust wherever, whenever and however users interact with systems, such as EHRs, that involve patient records within the healthcare organization. How can healthcare organizations make security "invisible" to the end user? While CISOs and CIOs need to protect their organizations, they also need to make sure security measures don't frustrate clinicians.